We have provided answers to the most common questions below, however if you cannot find the answer here, please do get in touch. If you have a Trade Account with us please refer to our Trade Account FAQs.
- Their payment verification and security policies. This may include flagging any unexpected activity on your account including first time orders and high value purchases. These policies are likely to be in place regardless of the amount of funds available in your bank account (or credit limit). To proceed with the transaction your bank may require your verbal authorisation.
- Daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction. We will contact your card’s issuing bank to confirm that your credit card has a valid number, and hasn’t been reported as lost or stolen. Your bank’s response is communicated via a full authorisation for the amount of the purchase. If you have had a new card issued recently or you have moved address and not updated your card information this may affect the purchase authorisation.
If your order does not comply with the packaging integrity provided by our factories as set out in our Trusted Guarantee we will be happy to refund or replace your order.
Refund or Replace
CCM Online are part of the CCM Group and was created at the beginning of the Coronavirus pandemic to allow the general public and businesses access quality PPE at an affordable price.
CCM Online is part of the CCM Group.
CCM Group 3‐4
Nunn Brook Road
Company Reg Nº 03441824
Additional advice and support
CCM Online are proud to recommend the work of Hidden Disabilities and their Sunflower identifier for those with hidden needs. Wearing a Hidden Disabilities Sunflower discreetly indicates to people around you including staff, colleagues and health professionals that you need additional support, help or a little more time. Since its launch in 2016, it has now been adopted globally by major airports and venues and in the UK, by many supermarkets, railway and coach stations, leisure facilities, the NHS, a number of police, fire and ambulance services, and an increasing number of small and large businesses and organisations. You can find more information here.